Privacy policy

Privacy Policy – Comfira

Last updated: 6 November 2025

Comfira respects your privacy and ensures that your personal data is handled confidentially. In this privacy policy, we explain which data we collect, why we collect it, and how we handle it.

What personal data do we collect?

We may process the following personal data:

  • Name, address, and place of residence
  • Phone number and email address
  • Payment and order details
  • IP address and information about your use of our website (via cookies)

What do we use your data for?

We use your personal data for the following purposes:

  • Processing and delivering your order
  • Handling payments and returns
  • Providing customer service and answering questions
  • Improving our website and shopping experience
  • Complying with legal obligations (such as tax administration)

How long do we store your data?

We do not retain your data longer than necessary:

  • Order and invoice data: 7 years (statutory tax retention period)
  • Customer contact and service requests: as long as necessary to assist you
  • Newsletter data (if subscribed): until you unsubscribe

Sharing of data

We only share your personal data with third parties when necessary for our services, such as:

  • Payment providers (e.g. iDEAL, credit card, PayPal)
  • Delivery services (PostNL or another carrier)
  • Shopify (the platform on which our webshop operates)

We have data processing agreements in place with these parties to ensure the protection of your personal data.

Cookies

Cookies and advertising tracking

Our webshop uses cookies to ensure proper functionality of the website and to analyze its use. During your first visit, you can set your cookie preferences via the cookie banner, choosing which cookies you accept.

In addition, we use advertising technologies such as the TikTok Pixel and similar tools. These help us understand how visitors use our website and allow us to display targeted advertisements via TikTok and other platforms.

The TikTok Pixel collects data such as pages viewed, products added to your cart, completed purchases, and other interactions on our website. This data is processed in a pseudonymized manner and is never directly linked to personal information such as your name or address.

We only use these technologies after you have given consent for marketing cookies via our cookie banner. You can change or withdraw your consent at any time through the cookie settings on our website.

More information about how TikTok processes data can be found in TikTok’s privacy policy.

Your rights

You have the right to:

  • Access, correct, or delete your personal data
  • Object to the processing of your personal data
  • File a complaint with the relevant data protection authority

You can exercise these rights by contacting us at info@comfira.nl.

Contact details

Comfira
Taxandriaweg 3c
5141 PA Waalwijk
The Netherlands
Email: info@comfira.nl